FAQs

  • MVMNT is a female-founded and owned Strength Training program.

    Cakes by Crystal is a mobile app where you can access your entire training program, ask questions, and track your progress. As soon as you join, you’ll receive instructions for how to access the app.

    Here’s what’s included: 

    • Weekly workout programming

    • Instructional videos & tutorials

    • Modifications and adjustments to accommodate for equipment availability, experience, and preference

    • Expert coaching cues to ensure safe lifting and prevent injury

    • Progressive overloading + deloading to support sustainable gains


    The Cakes by Crystal program is designed in 6-12 week cycles to allow for proper strength and nervous system adaptations as you progress. 

  • Cakes by Crystal is $75/month

  • You’ll need access to a fully equipped gym—barbell, bumper plates, squat rack, and a few additional tools like dumbbells, cable pulleys, a bench, and bands for accessory work.

  • To contact Cakes by Crystal please email:

    support@mobility-mvmnt.com

    Cakes by Crystal does not have a customer service phone number.

  • To keep things transparent and fair for all users, we are unable to issue refunds.

  • Yes, we offer military, veterans, law enforcement, EMS, and firefighters discount.

    Please contact us with verification of your credentials or identification using

    Fill out our contact form

    Email us at support@mobility-mvmnt.com

  • These total body strength workouts are highly efficient in maximizing strength gains and body composition, while helping you maintain a regulated nervous system to avoid burnout.

    Learn how to train smarter—and build cakes that turn heads—in as little as 3 days per week.

  • Simply head to 'My Purchases' to do this. To get to 'My Purchases';

    Log onto https://app.fitr.training/ via a web browser

    Head to the drop-down profile menu and select 'Billing'

    Select 'My Purchases'

    Use the action menu to the right of each program to see the available options. This will include, depending on the program and status:

    • Cancel Subscription

    • Resume Subscription

    • Reschedule

    You can't technically pause a subscription to a program, but cancelling and resuming works like that on FITR.

    When you cancel your program, your subscription is effectively paused, and your account will still retain all your data and past history. Down the line, if you'd like to start again, you simply need to resume the program.

    However, if you wish to permanently remove all your data, you will need to delete your account. Deleting your account will erase all stored data, including your account history, and will also delete your Stripe account and its connection.

  • This simply means we haven't been able to successfully charge the card on account for a continued subscription to a training program.

    You should see a button at the top of your screen to resolve this issue. This will guide you to the program overview page of the program in question.

    You can try to retry the payment again with the same card, or you can try with a different card if you need to. Please follow the onscreen help for guidance.

    The system itself will automatically retry the payment over the course of 7 days too, automatically trying to use the card you have saved on file.

    If we can't make the payment automatically in 7 days, and you don't manually make the payment either, you will lose access to the program moving forward.

    At this point you will need to manually follow the process to resubscribe to the program.

  • Follow these simple steps:

    1. Click your profile picture in the top right.

    2. Head to 'Billing'.

    3. Head to 'Payment Information'.

    You'll see the options to add your billing information. This information will appear on all invoices and receipts after you've added it.

    You can also make changes to registered cards and add new cards to the system.

  • Please note that you can't sign up or download a program directly from the app.

    Once you have a program up and running, you can download the app, log in and you'll see it appear there too.

    iOS Client App:

    https://apps.apple.com/app/fitr-training-client-app/id1548478229

    Android Client App:

    https://play.google.com/store/apps/details?id=com.fitr_training.client

    If you have any issues downloading the app, please let us know on live chat.

  • If your answer isn’t here, you might be able to find it here: https://intercom.help/FITR/en/collections/2708933-client-related-faqs

    Otherwise, please email support@mobility-mvmnt.com with your question.